Shipping & Returns
Effective Date: 15.9.2023
Return Policy Update Effective: 1.8.2025
Thank you for choosing Arch Appearance. We strive to provide you with high-quality products and excellent service. Please read our Shipping and Return Policy carefully to understand how we handle shipping and returns.
Shipping Policy
Shipping Methods:
The shipping company options depend on what country is the delivery address in.
- Matkahuolto – Shipping costs and estimated delivery times will be displayed at checkout.
- Posti – Shipping costs and estimated delivery times will be displayed at checkout.
- PostNord – Shipping costs and estimated delivery times will be displayed at checkout.
- UPS – Shipping costs and estimated delivery times will be displayed at checkout.
Processing Time:
All orders are typically processed within 0–2 business days from the date of purchase, excluding weekends and holidays.
Estimated Delivery Time:
The estimated delivery time for your order depends on your location and the shipping method you choose.
Order Tracking:
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to monitor the status of your delivery.
Shipping Costs:
Shipping costs are determined by your location. The exact shipping charges will be displayed at checkout before you confirm your purchase.
Customs and Import Duties:
International orders may be subject to customs duties and taxes imposed by your country's customs authorities. Arch Appearance is not responsible for any additional charges incurred at customs.
Lost or Damaged Items:
If your order is lost or arrives damaged, please contact us via the contact form as soon as possible. We will work diligently to resolve the issue and ensure your satisfaction.
Return Policy
14-Day Return Guarantee:
If you are not satisfied with your purchase, you may return the item(s) within 14 days of receiving your order for a refund or exchange, provided the item(s) are in their original condition and packaging.
Return Process (Effective from 1.8.2025):
To initiate a return, you must contact us first via our contact form. We will provide:
- A prepaid return shipping label
- Instructions for how to package and return your item
- A return authorization number (if needed)
Returns sent without contacting us first may not be accepted.
Return Shipping Costs:
- A return shipping fee of €10 will be deducted from your refund when you wish to return an item for personal reasons (e.g. didn't like the product(s), changed mind, wrong size, not as expected),
- Return shipping is free of charge if you received a damaged or incorrect item. Please contact us immediately so we can resolve the issue.
Refunds:
Once we receive and inspect the returned item(s), we will process your refund or exchange. You will be refunded:
- The full price of the item(s) returned
- The original cost of standard shipping (if applicable)
We do not refund:
- Return shipping costs for non-defective returns (as described above)
- Any additional charges for express or premium shipping methods
Refunds are processed within 14 days of receiving the returned product or proof of return.
Condition of Returned Items:
Returned items must be:
- Unworn, unused, and undamaged
- In their original packaging, with all original tags and accessories
We reserve the right to deduct from the refund if items show signs of wear, damage, or handling beyond what is necessary to examine the item.
Non-Returnable Items:
We cannot accept returns for:
- Personalized or custom-made items
Peak Design:
Official Peak Design Lifetime Warranty does not apply to Anchor Links purchased with Arch Appearance straps. Peak Design is also not responsible for any issues a customer has with a third-party strap purchased together with Anchor Links.
Contact Us:
If you have any questions or concerns about our Shipping and Return Policy, please reach out to us through our contact form.
By making a purchase from Arch Appearance, you agree to abide by the terms and conditions of this Shipping and Return Policy.
Thank you for choosing Arch Appearance. We appreciate your trust in us and look forward to serving you.