Shipping & Returns

Effective Date: 15.9.2023

Thank you for choosing Arch Appearance. We strive to provide you with high-quality products and excellent service. Please read our Shipping and Return Policy carefully to understand how we handle shipping and returns.

 

Shipping Policy

Shipping Methods:

  • The shipping company options depend on what country is the delivery address in.
  • Matkahuolto - Shipping costs and estimated delivery times will be displayed at checkout.
  • Posti - Shipping costs and estimated delivery times will be displayed at checkout.
  • PostNord -  Shipping costs and estimated delivery times will be displayed at checkout.
  • UPS -  Shipping costs and estimated delivery times will be displayed at checkout.

    Processing Time:

    • All orders are typically processed within 0-2 business days from the date of purchase, excluding weekends and holidays.

      Estimated Delivery Time:

      • The estimated delivery time for your order depends on your location and the shipping method you choose.

      Order Tracking:

      • Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery.

      Shipping Costs:

      • Shipping costs are determined by your location. The exact shipping charges will be displayed at checkout before you confirm your purchase.

      Customs and Import Duties:

      • International orders may be subject to customs duties and taxes imposed by your country's customs authorities. Arch Appearance is not responsible for any additional charges incurred at customs.

      Lost or Damaged Items:

      • If your order is lost or arrives damaged, please contact us via contact form as soon as possible. We will work diligently to resolve the issue and ensure your satisfaction.

       

      Return Policy

      14-Day Return Guarantee:

      • If you are not satisfied with your purchase, you may return the item(s) within 14 days of receiving your order for a full refund or exchange, provided the item(s) are in their original condition and packaging.

      Return Process:

      • To initiate a return, please contact our customer support team via contact form. We will guide you through the return process and provide you with a return authorization number.
      • Please package the item(s) securely and include the return authorization number with the return shipment.
      • Return shipping costs are the responsibility of the customer, except in cases of defective or damaged items.
      • Once we receive and inspect the returned item(s), we will process your refund or exchange.

      Peak Design:

      • Official Peak Design Lifetime Warranty will not apply to
        Anchor Links that are purchased with Arch Appearance straps. Peak Design is also not responsible for any issues a customer has with a 3rd party strap, purchased with Peak Design Anchor Links.

        Contact Us:

        If you have any questions or concerns about our Shipping and Return Policy, please contact us through our contact form.

        By making a purchase from Arch Appearance, you agree to abide by the terms and conditions of this Shipping and Return Policy.

        Thank you for choosing Arch Appearance. We appreciate your trust in us and look forward to serving you.